Contact Information

If you require assistance with an order, shipping update, return, refund, cancellation, exchange, product question, customer account, privacy request, or general customer service enquiry, you can contact Northvale Garments using the details below.

1. Customer Support

Email: support@northvalegarments.ca
Phone: +1 (587) 409-7286

2. Returns, Refunds, and Product Issues

For return requests, refund questions, defective products, damaged products, incorrect products, non-delivery concerns, statutory cancellations, or exchange enquiries, contact:

Email: returns@northvalegarments.ca
Phone: +1 (587) 409-7286

3. Privacy Requests

For privacy questions, requests to access or correct personal information, withdrawal of consent, or privacy complaints, contact:

Email: privacy@northvalegarments.ca
Phone: +1 (587) 409-7286

4. Business Address

Northvale Garments
11715 133 St NW
Edmonton, AB T5M 1H7
Canada

5. Return Address

Approved returns must be sent in accordance with the return instructions supplied by our support team. Unless otherwise specified in those instructions, the return address is:

Northvale Garments – Returns Department
11715 133 St NW
Edmonton, AB T5M 1H7
Canada

6. Customer Support Hours

Monday to Friday: 9:00 AM to 5:00 PM MT

Saturday, Sunday, Canadian statutory holidays, and Alberta statutory holidays: Closed

7. Response Time

We aim to respond to customer enquiries within 1 to 2 business days.

Response times may be extended during public holidays, promotions, product launches, peak order periods, delivery disruptions, or exceptional operational events.

8. Information to Include for Order Support

To help us respond efficiently, please include the following when contacting us regarding an order:

• your full name;
• your order number;
• the email address used during checkout;
• a clear description of your request or concern;
• photographs or videos where your concern relates to an incorrect, damaged, defective, or incomplete product;
• tracking information where your concern relates to delivery.

9. Legal or Compliance Enquiries

For legal, regulatory, intellectual property, consumer protection, or general business enquiries, contact:

Email: support@northvalegarments.ca
Phone: +1 (587) 409-7286

10. Alberta Consumer Protection Concerns

For concerns involving internet sales contracts, required order disclosures, contract copies, non-delivery, statutory cancellation, refunds, or other consumer protection matters, contact our returns team using the details above.

Nothing in our policies excludes, restricts, or modifies rights or remedies available under applicable consumer protection legislation.

11. Primary Contact Details

Northvale Garments
11715 133 St NW
Edmonton, AB T5M 1H7
Canada

Customer Support: support@northvalegarments.ca
Returns and Refunds: returns@northvalegarments.ca
Privacy Requests: privacy@northvalegarments.ca
Phone: +1 (587) 409-7286